Contacts

Questions about this guide, a broken link or outdated information? Write to us. For problems with your actual casino account, the casino support team is the right place.

Guide team

Email: support at this domain

We read every message and aim to reply within three business days, Australian Eastern time. Please never send passwords or card numbers by email. We will never ask for them.

Casino account support

KingJohnnie lists these support channels on its official website:

• 24/7 Live Chat
• Email
• Phone

Support is offered in English. For login trouble, live chat is usually the fastest option. Have your account email ready and describe the exact error message you see.

Before you write

1. Try the forgot password option on the official login screen.
2. Check your spam folder for reset and verification emails.
3. Try another browser or the mobile app.

Affiliate enquiries

The brand runs the King Johnnie Affiliates programme. Partnership questions should go to the affiliate team on the official site, not to us.

Need help with gambling itself?

Call Gambling Help Online on 1800 858 858 any time, free and confidential. More services are on the responsible gambling page.